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Book Information

Booking Process

01

Choose your expedition

Browse our programs and select the expedition and dates that best fit your goals, experience, and availability. If you are unsure which program is right for you, our team will be happy to advise you.

02

Confirm details with us

Once you reach out, we will provide the complete itinerary, pricing, and requirements. This includes information on acclimatization, technical level, logistics, and any additional services you might need.

03

Complete the application form

Fill in the application form with your personal information, medical history, emergency contacts, and any relevant experience in the mountains. This helps us ensure your safety and provide you with the right support.

04

Copy of passport

A copy of your valid passport is required for permits, reservations, and emergency procedures. Please send a scanned copy or a clear digital photo along with your application form.

05

Reservation deposit

To secure your spot, a deposit of USD 700 (higher in some cases; your consultant will inform you) is required. There are two accepted payment methods:

  1. Payment link (WeTravel):
    • Allows you to choose your preferred currency.
    • Depending on the currency, you may pay by bank transfer (recommended) or credit/debit card.
  2. Bank transfer to HME account:
    • Bank details will be provided upon request.
    • The amount received by HME must equal the total invoiced amount.

Reservations are confirmed once the funds are received. Online bookings through our website (valid for Ojos del Salado 14 days only) or payment link are confirmed instantly, while wire transfers may take 1-5 business days to process. Please note that all transaction and processing fees are the responsibility of the client. HME does not accept cash payments for reservations or balances, except for small local payments (USD or CLP) at Santa Rosa Refuge or Campsite. In this case, bills must be in perfect condition, as Chilean banks do not accept damaged notes. Your consultant will provide the authorized recipient’s name. For further details, we recommend reviewing our full Terms and Conditions.

06

Participation agreement

We will send you the participation agreement, which explains responsibilities, risks, and terms of service. It must be signed and returned before the expedition. This ensures that both you and our team are aligned on expectations and safety measures.

07

Balance payment

The remaining balance must be paid no later than 30 days prior to the start of the expedition. Failure to pay on time may result in cancellation of the booking without refund of the deposit, unless otherwise agreed in writing with your consultant.

08

Final confirmation & preparation

Once all documents and payments are received, you will receive a final confirmation. We will provide a detailed pre-expedition information pack, which includes a review of your registered details, the name of your guide, emergency contact information, and other important notes to help you arrive prepared and confident.

Any questions? Contact us at [email protected]